Pure Resource Center

Elsevier provides a comprehensive post-go-live support model for Pure customers. Each institution has access to dedicated Customer Success Managers, Subject Matter Experts and Pure Academy for self-paced training, as well as a global user community where institutions share best practices and shape the product roadmap. Regulatory and compliance updates — including changes to REF guidance, Plan S requirements and open access mandates — are delivered automatically as part of the platform. Customers also benefit from an annual Elsevier Impact Conference with dedicated Pure tracks and regional user group meetings. Support tiers and service level agreements are tailored to each institution's needs, ensuring a genuine, long-term partnership.

The skills and training staff need to use a Research Information Management System (RIMS) will depend on its scope and complexity, but normally a role-specific approach is advisable. For example, researchers need training on navigating the RIMS interface in order to perform tasks like updating profiles, managing grants (including compliance with funder mandates), or tracking research outputs. Research administrators would likely require a broader set of skills that also include analysis and reporting, data curation and metadata literacy and familiarity with integrations with other systems. All users should have knowledge of data privacy requirements and possible cybersecurity threats.